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Title
Text copied to clipboard!Postal Service Window Clerk
Description
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We are looking for a dedicated Postal Service Window Clerk to join our team. As a Postal Service Window Clerk, you will be the face of the postal service, providing essential customer service and support to the public. Your primary responsibilities will include assisting customers with mailing letters and packages, selling postage and shipping supplies, and providing information about postal services and regulations. You will process transactions efficiently, handle cash and credit payments, and ensure the accuracy of all documentation. Attention to detail, excellent communication skills, and a commitment to customer satisfaction are essential in this role. You will also be responsible for sorting incoming and outgoing mail, maintaining records, and ensuring the security and confidentiality of all postal items. The ideal candidate will be able to work in a fast-paced environment, manage multiple tasks simultaneously, and resolve customer issues with professionalism and courtesy. Previous experience in customer service or retail is preferred, but not required. Training will be provided to ensure you are familiar with all postal procedures and regulations. This position offers opportunities for career advancement within the postal service and the chance to make a positive impact in your community. If you are reliable, detail-oriented, and enjoy helping others, we encourage you to apply for this rewarding position.
Responsibilities
Text copied to clipboard!- Assist customers with mailing letters and packages
- Sell postage, shipping supplies, and money orders
- Process payments and issue receipts
- Provide information on postal services and regulations
- Sort and distribute incoming and outgoing mail
- Maintain accurate records of transactions
- Ensure security and confidentiality of postal items
- Resolve customer complaints and inquiries
- Balance cash drawer at the end of each shift
- Promote additional postal products and services
Requirements
Text copied to clipboard!- High school diploma or equivalent
- Strong communication and interpersonal skills
- Attention to detail and accuracy
- Ability to handle cash and process transactions
- Basic computer skills
- Ability to stand for extended periods
- Customer service or retail experience preferred
- Ability to work flexible hours, including weekends
- Problem-solving skills
- Ability to pass a background check
Potential interview questions
Text copied to clipboard!- Do you have experience in customer service or retail?
- Are you comfortable handling cash and processing transactions?
- Can you work flexible hours, including weekends?
- How do you handle difficult or upset customers?
- Are you able to stand for long periods?
- Do you have basic computer skills?
- Why are you interested in working for the postal service?
- Can you describe a time you resolved a customer issue?
- Are you able to maintain confidentiality of sensitive information?
- Are you willing to undergo a background check?
